Pond Depot’s Terms and Conditions
PRICES:All prices & specifications are subject to change without notice. Suggested retail prices (SRP) is considered a guide only. Except otherwise noted, all prices & products are “FOB” PDI retail outlet and are subject to availability.
WARRANTY:All warranty items are subject to the manufacturers warranty terms. Defective goods must be submitted with an RGA# (return goods authorization) obtained from PDI prior to returning the product, with dated proof of purchase, freight pre-paid & warranty paperwork issued at time of purchase. Products returned for warranty consideration will be tested & repaired or replaced at the manufacturers direction. Perishable or dated items are not returnable. Warranty products will be shipped the best way back to the customer, “FOB” at PDI retail outlet.
RETURNS:Merchandise will not be accepted for return without “RGA#” (return goods authorization). All merchandise returned for credit is subject to a re-stocking charge. All returns must be in the original, resalable package, & must be returned freight pre-paid within 30 days after purchase or receipt of shipment.
STORE CREDIT: Store credit will be applied to items that have been discounted at store level but failed to receive the discount at time of purchase.
SPECIAL ORDERS:Any merchandise special ordered by customer is subject to half or full payment in advance & payment of all freight charges necessary to obtain the products or material. All special order merchandise is non-returnable.
ACCEPTANCE OF ORDERS:All orders, shipments and deliveries are subject to PDI’s regular credit policy. PDI reserves the right to refuse sales to anyone, & to refuse any order based upon a quotation containing an error. Oral & phone orders are accepted under certain conditions, but PDI reserves the right to withhold actual shipment until written confirmation is received.
BILLING ERRORS: All invoices are subject to audit verification. Appropriate debits or credits will be applied as required.
NEW ACCOUNTS:In order to protect legitimate dealers and resellers of our products, verification of resale intent must be presented in order to purchase as a wholesale entity. Valid retail license, resale exemption certificate, business card, or advertisement to sell products of this nature, two or more are required. New accounts are “cod” or pay as you go, until credit is established.
CREDIT TERMS:Credit terms are net 30 days from the date of invoice, with approved credit. All goods & merchandise sold or delivered or shipped by PDI to the customer, shall remain the property of PDI until such time as payment in full for such goods and merchandise is received by PDI, at which time title shall pass to the customer. It is expressly understood and agreed tat, in case of default in payment by the customer, PDI shall have the right to retake possession by entering upon the premises of the customer or through action by law for the recovery of possession of all goods and merchandise for which payment has not been received.
FREIGHT CLAIMS: All merchandise is shipped freight collect and becomes the customers responsibility upon acceptance from the freight company. Any loss or damage claim must be filed with the carrier.